Services

These involve direct interaction with customers

1. Customer Support

   • Inbound/Outbound Call Center

   • Email and Chat Support

   • Technical Support (Tier 1,2,3)

   • Complaint Resolution
     
     

2. Sales Marketing

   • Lead Generation

   • Telemarketing

   • Customer Retention

   • Market Research

   • Social Media Management
     
     

3. Order Management

   • Order Taking

   • Tracking & Fulfillment Support

   • Returns and Refund Processing
     
     

4. Help Desk Services

   • IT Troubleshooting

   • Software Support

   • Product Assistance

These involve internal business functions such as:

1. Data Entry & Processing

   • Data Conversion

   • Form Processing

   • Document Indexing

   • OCR (Optical Character Recognition)
     
     

2. Finance & Accounting

   • Accounts payable/receivable

   • Payroll Processing

   • Tax Processing

   • Bookkeeping

   • Financial Reporting
     
     

3. Order Management

   • Recruitment Process Outsourcing (RPO)

   • Employee onboarding

   • Payroll and Benefits Administration

   • HR Helpdesk
     
     

4. IT Support & Services

   • Help Desk Support

   • Infrastructure Management

   • Software Development

   • Network Management
     
     

5. Procurement & Supply Chain Management

   • IT Troubleshooting

   • Software Support

   • Product Assistance